Forgot your password


Simply go to our login page ( and click the ‘Forgot your password?’ link. Then fill in the requested information (username and email address on the account), and a link to reset the password will be sent to the email address on file. 

If you do not know the username and the email address on file, then you will need to send an email request to In order to retrieve your login information, the email request must include at least two of the following account specifics: 

account RTMP ID 
account username 
primary name on the account 
email address on the account 

Your request will be handled during normal business hours and a reply will be sent to the email address on file.

Have more questions? Submit a request


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